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Cleana's Revolution in Public Restroom Hygiene: A Comprehensive Case Study With Lucky Strike Bowling

Cleana’s anti-bacterial, mess-preventing toilet seat stays >90% cleaner.

In Lucky Strike Bowling’s dynamic environment, an innovative change is enhancing the company’s impact on an often-overlooked aspect of customer service—the restrooms. Cleana’s introduction of its antibacterial, mess-preventing toilet seats has brought a significant change to the venue, underscoring the pivotal role of restroom cleanliness in overall customer satisfaction and operational effectiveness.

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Credit: Lucky Strike Bowling

The Persistent Challenge of Restroom Cleanliness

Maintaining pristine restrooms is a continual battle for high-traffic venues like Lucky Strike. Providing clean, hygienic restrooms for guests is critical, directly affecting guest impressions and satisfaction. On busy nights, each toilet can see hundreds of users and busy staff may only have the opportunity to check/clean them a few times a night. To address this, Lucky Strike sought a solution that could keep up with the demands of their busy environment, leading them to test Cleana’s auto-lifting toilet seat.

Transforming Restroom Experience with Cleana

The cornerstone of this transformation is Cleana’s antibacterial, self-liftinThe cornerstone of this transformation is Cleana’s antibacterial, self-lifting toilet seat, a new invention redefining public restroom standards. The Cleana Seat detects when it’s not in use and automatically lifts itself when not in use. This simple but ingenious change prevents everyday messes that may occur with a seat that is left down, ensuring a clean experience for every guest. 

What’s more, the seat’s design is all-mechanical, eliminating the need for electrical power or batteries and ensuring maintenance-free longevity toilet seat, a new invention redefining public restroom standards. The Cleana Seat detects when it’s not in use and automatically lifts itself when not in use. This simple but ingenious change prevents everyday messes that may occur with a seat that is left down, ensuring a clean experience for every guest. What’s more, the seat’s design is all-mechanical, eliminating the need for electrical power or batteries and ensuring maintenance-free longevity.

Evaluating Cleana’s Impact with A/B Testing

To assess the benefits of Cleana’s self-lifting toilet seats, the team organized an A/B test between several toilets in several men’s and family restrooms. A set of stalls were randomly assigned Cleana seats, with the remaining control groups having standard commercial seats. Researchers observed the number of individuals entering each stall and then recorded whether the toilet was clean or dirty after they departed. If dirty, the seat was cleaned and returned to the position the previous user left it in.

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Study Results: A Leap in Cleanliness and Efficiency

The study’s outcomes were striking:

  • Dramatic Time Savings: Implementing Cleana’s auto-lifting seats decreased the occurrence of toilet seat messes by more than 90%, translating into significant labor savings and efficiency improvements.
  • Enhanced Cleanliness: Stalls featuring Cleana seats were 8.35 times cleaner than their traditional counterparts, a substantial leap in maintaining hygiene.
  • Customer Preference: 92% of users preferred stalls equipped with Cleana seats, citing enhanced cleanliness and user experience as the key factor.

Economic and Customer Satisfaction Benefits

Beyond the evident hygiene improvements, the economic implications of adopting Cleana’s technology were significant. The reduction in required cleaning labor impacted operational costs, offering a compelling ROI. Furthermore, preventing customer dissatisfaction due to unsanitary conditions—potentially safeguarding $60 in weekly revenue per toilet—underscored the strategic value of investing in Cleana’s seats.

Voices from the Ground: Staff and Management Feedback

Managers praised Cleana’s ease of cleaning and maintenance. At the same time, frontline employees noted a significant improvement in restroom conditions, especially during peak times.

“Since they installed these toilet seats, it has been much more convenient for our employees to clean before and after shifts. They helped out not only with fewer messes but also made the cleaning process easier, from start to finish.” – Owen, Unit Manager.

“We get a ton of good feedback on the product. Customers always think they’re in the future when they see it working. It’s really a great product, and it’s always worked.” – Trey, Unit Manager.

A Broader Vision: Rethinking Public Restroom Hygiene

The case study at Lucky Strike Bowling illustrates how innovative solutions like Cleana’s automatic toilet seats are reshaping expectations and standards for public restroom hygiene. In an era where customer expectations are constantly evolving, such technological advancements offer a pathway to meet and exceed these expectations, fostering a more positive public space experience.

“Cleana’s technology is not just about maintaining cleanliness; it’s about elevating the entire customer experience, ensuring that every aspect of a venue reflects quality and care,” said Andy Chang, CMO of Cleana.

This case study illuminates the path forward for businesses aiming to enhance their service offerings, proving that attention to detail—even in restrooms—can significantly impact customer satisfaction and business success.

For more insights into how Cleana’s innovative solutions can benefit your facilities, visit www.cleana.co or reach out at [email protected].

About Cleana:

Cleana, based in Boston, Massachusetts, and founded by engineers from Boston University and MIT, is pioneering the world’s first non-electric, automatic lifting and automatic lowering toilet seat technology. Its first product, a self-lifting toilet seat designed for public restrooms, enhances hygiene by lifting up automatically in public restrooms, making them over 90% cleaner by preventing everyday messes. In homes, it offers the convenience of automatically closing after use, improving bathroom aesthetics, and safeguarding against accidents involving dropped items, pets, children, and the unpleasant surprises of nighttime visits. Cleana’s unique, patented technology is easy to install on any toilet bowl within minutes and requires no batteries, power, or maintenance.

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Andy Chang

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